The Cancer Rollercoaster Privacy Policy

1. Our commitment to privacy

1.1 The Cancer Rollercoaster ("we", "us", or "our") is operated by MRD Psychology Pty Ltd (ABN 91 647 516 685).

1.2 We are committed to protecting the privacy, dignity, and autonomy of individuals who access The Cancer Rollercoaster's free orientation resources and digital spaces.

1.3 We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.4 This Privacy Policy explains how we collect, use, disclose, and protect information when you engage with The Cancer Rollercoaster free space.

2. Scope and hierarchy of this policy

2.1 This Privacy Policy applies only to The Cancer Rollercoaster free space, including:

• our public website
• the free Circle platform space
• email communications related to free resources
• automated orientation tools, quizzes, and forms

2.2 Other services operated by MRD Psychology Pty Ltd, including paid programs, group programs, or clinical services, are governed by separate privacy notices, consent forms, and terms of use, which are provided at the point of access.

2.3 In the event of any inconsistency between this policy and a service-specific document, the service-specific document prevails.

3. Definitions

3.1 Personal Information means information or an opinion that identifies you or could reasonably identify you, such as your name or email address.

3.2 Sensitive Information includes information about your physical health, mental health, emotional wellbeing, or other matters protected under Australian privacy law.

3.3 Free Space refers to a non-clinical, non-therapeutic digital environment designed for orientation and recognition only.

4. Collection of information

4.1 We collect Personal Information, and in limited circumstances Sensitive Information, when you choose to:

• access our website or free Circle space
• subscribe to emails or updates
• complete quizzes, forms, or reflection tools
• interact with automated orientation systems
• contact us directly

4.2 Information collected may include:

• name and email address
• responses to quizzes or forms that relate to emotional wellbeing
• engagement data, such as which resources are accessed
• basic technical data such as device type or browser

4.3 You are not required to provide Sensitive Information. Choosing not to do so may limit access to some features or tailored guidance.

4.4 Sensitive Information is collected only where you actively choose to provide it. By submitting this information, you acknowledge that it may relate to your health or emotional wellbeing.

5. Purpose and limits of use

5.1 We collect and use information to:

• provide access to free educational and orientation resources
• deliver communications you have opted into
• support clarity and navigation across available pathways
• improve the safety, quality, and design of our resources
• meet legal and operational obligations

5.2 The free Cancer Rollercoaster space is designed for general orientation and recognition only.

5.3 It is not designed or intended to be used:

• to assess psychological risk
• to monitor distress
• to provide diagnosis or treatment
• to determine clinical need
• as a substitute for professional care

5.4 Any use of the free space beyond these purposes is at the user's discretion.

5.5 We may use de-identified or aggregated data for internal analysis and service improvement. This data does not reasonably identify individuals.

6. Automated and AI-assisted tools

6.1 Some features within The Cancer Rollercoaster use automation or AI-assisted systems, including quizzes, forms, or message-based orientation tools.

6.2 These systems:

• provide general information only
• do not provide therapy, diagnosis, or clinical assessment
• do not make decisions about your care

6.3 Outputs generated by automated or AI-assisted tools are informational only and must not be relied upon for medical, psychological, or safety decisions.

6.4 We do not accept responsibility for actions taken or not taken based on automated outputs.

7. Disclosure of information

7.1 We may disclose information to trusted third-party service providers where necessary to operate the free space. These may include:

• Circle (online platform)
• email delivery platforms
• form and data tools
• communication platforms

7.2 We take reasonable steps to ensure service providers comply with security and privacy standards comparable to Australian law.

7.3 We do not sell, rent, or trade your personal information.

7.4 We may disclose information where required by law or where there is a serious and imminent risk to safety.

8. Overseas storage

8.1 Some service providers store or process data outside Australia, including in the United States.

8.2 By creating an account or submitting information, you expressly consent to the storage and processing of your information in overseas jurisdictions subject to appropriate safeguards.

9. Data security and retention

9.1 We store information in secure, access-controlled systems.

9.2 Information is retained only for as long as necessary for its purpose or as required by law.

9.3 While reasonable steps are taken to protect information, no online system is completely secure.

9.4 You are responsible for maintaining the confidentiality of your login credentials.

10. Access and correction

10.1 You may request access to or correction of your Personal Information by contacting michelle@thecancerrollercoaster.com.

10.2 Access may be refused where permitted by law, including where providing access could pose a safety risk.

11. Cookies and analytics

11.1 We use standard analytics tools to understand how resources are accessed and used. Analytics cookies are set only where you have consented to them. Essential cookies, which are required for the site and the Circle platform to function, are always in use.

11.2 Analytics data is de-identified and used for service improvement only.

11.3 You may disable cookies via your browser settings.

11.4 You may change your cookie choice on this website at any time.

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12. Direct marketing

12.1 We may send emails or messages about free resources, updates, or opportunities related to The Cancer Rollercoaster.

12.2 You may unsubscribe at any time. Essential operational communications may still be sent.

12.3 We do not permit third parties to use your data for their own marketing.

13. Children and minors

13.1 The free space is not intended for individuals under 18 without parental or guardian involvement.

13.2 If we become aware that information has been collected from a minor without appropriate consent, we will take steps to delete it.

14. No monitoring and duty of care limits

14.1 The free Cancer Rollercoaster space is not actively monitored, reviewed in real time, or moderated for psychological distress or risk.

14.2 We do not provide crisis support, escalation, or emergency response within this space.

14.3 If you are experiencing significant distress or safety concerns, you should contact your GP, a qualified health professional, or emergency services.

15. No therapeutic relationship

15.1 Participation in the free Cancer Rollercoaster space does not create a psychologist-client relationship.

15.2 References to Michelle Davey's professional qualifications are provided for transparency only and do not imply the provision of clinical services within the free space.

16. Complaints

16.1 If you have concerns about how your information has been handled, please contact michelle@thecancerrollercoaster.com.

16.2 If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Changes to this policy

17.1 This policy may be updated from time to time.

17.2 Continued use of The Cancer Rollercoaster free space constitutes acceptance of the current version.